| WE'RE GLAD YOU'RE HERE. Let us tell you about the way we like to conduct business. Quick contact: customercare(at)goodcommonsense.net phone: (512) 524-0068. SERVICES We exist to provide you with the best possible resource efficient & sustainable living consumer products available today. We want to make it easy for you to live well and contribute to a happy, healthy future. Let us help you save time, money, environment ... and more. MISSION GoodCommonSense makes it easy for our customers to live in balance with the environment. We sell things that make good common sense: save money, help out the planet, prosper! TAX FREE PURCHASING ALL PURCHASES made @ GoodCommonSense.Net are TAX FREE - unless shipped to the state of Texas or under special rules in the states of California and Pennsylvania. SHIPPING AND HANDLING POLICY GoodCommonSense.Net is equipped to ship via UPS GROUND, FedEx, US Parcel Post, US Priority Mail, and various item-appropriate freight carriers, anywhere within the 48 contiguous United States. Our website offers UPS Ground as the automatic choice at this time. We are making strides towards improving your options within the shopping cart. Thanks for your patience. GoodCommonSense.Net always offers the lowest shipping & handling rates possible on each of our excellent products. Note that shipping rates vary according to the "region" or "zone" of shipment's destination. Type of recipient (residential or commercial) can also affect a shipment's total cost. Finally, note that shipments are often priced by total box size and destination, as well as weight. Our current SHIPPING & HANDLING RATES are as follows: 0 to $5.99 purchase: $6.50 s&h; $6.00 to $14.94 purchase: $8.25 s&h; $14.95 to $29.94: $8.95 s&h; $29.95 to $49.94: $9.50 s&h; $49.95 to $59.94: $11.50; $59.95 to $74.99: $12.99 s&h; $75.00 to $84.99: $14 s&h; $85.00 to $94.98: $15.50; Over $95: FREE! FOR A LIMITED TIME, we offer FREE SHIPPING on all domestic US orders totaling over $95 (except where noted on product's page). Act now! *Shipping Outside of the mainland USA GoodCommonSense can ship to Alaska, Hawaii, Canada, Mexico, and the Caribbean. However, due to high processing costs, such orders require a shipping quote, a $10 processing fee, and a $100 total purchase minimum. Free Shipping is not an option. Total purchase price exceptions can be made on all recycled plastic rug products. Please feel free to contact us anytime with questions or for more information, via: customercare@goodcommonsense.net, or tel: (512) 524-0068. For outside of the USA shipments, customer will be responsible for all border tariffs, delivery fees, and related. All such sales are final. We cannot accept returns on orders shipped to other countries. When ordering from outside of the 48 contiguous United States, GoodCommonSense will contact you to finalize all details and additional shipping charges. Incorrect Shipping Addresses GoodCommonSense is not responsible for missed deliveries due to incorrect addresses or failure to advise of change of address. Please contact us if you have any concerns. CONTACT US ANYTIME: customercare@goodcommonsense.net You may also reach us by "snail mail" at: Good Common Sense.Net / 13004 Wells Fargo Trail / Austin, TX 78737. Or if you prefer, person to person contact may be made by telephone: (512) 524-0068. We are excited to serve you and we appreciate your business! PRICING POLICY Due to rapid and unpredictable fluctuations in fuel costs, pricing on GoodCommonSense products is sometimes apt to change before we can update the website. In the rare event that pricing were to suddenly become more expensive before the page can be updated, GoodCommonSense reserves the right to contact our customer in good faith with new pricing. Customer of course has the right to refuse shipment. Our goal is always to bring our customers the lowest pricing, the highest quality, and the best service. We apologize for inconveniences in these situations and appreciate our customer's flexibility. We will always honor our customer's instructions. Customers may request updated pricing at any time. Contact us with questions. Contact info top of page. REFUND & RETURN POLICIES I. In matters of smaller energy efficiency purchases and items shipped from our partner warehouse, the following applies: Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to customercare@goodcommonsense.net or call (512) 524-0068 for a return materials authorization (RMA) number prior to returning products. Returns sent COD will not be accepted. After an RMA number is obtained, we will send you the appropriate Returns Authorization form, via email. This form must be included with your returned order. General Product Returns are eligible for a time period of 30 days from date of delivery. Non-Eligible Products for return, include: caulks, tapes, and items that are not in their original condition. We want you to be satisfied with the products you purchase from us, but we cannot make refunds for products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in their original and resalable condition. Customers are responsible for returning products in a safe, unbroken condition -- so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. Orders Shipped Incorrectly: first of all, come with our sincerest apologies. Eligible period of time to initiate a return is 3 business days from the date of delivery. Good Common Sense.Net will either issue a UPS Call Tag or provide a prepaid return address label for you to return incorrectly shipped merchandise. We will also ship a new order -- correctly, within one business day from notification. Damaged Products: are eligible for return up to 3 business days from delivery date. If an order has arrived damaged you should notify both GoodCommonSense and the carrier within 3 business days. All original packaging should be kept in case the carrier chooses to inspect the damaged goods and/or shipping materials. GoodCommonSense will gladly issue a credit to you pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned GoodCommonSense will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit. Defective Products: are eligible for return up to 1 year from delivery date (unless otherwise noted). Depending on the original method of shipment GoodCommonSense will either issue a UPS Call Tag or send a prepaid return address label for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, GoodCommonSense reserves the right to refer you to the manufacturer for replacement of the failed product. II. In matters of items drop shipped direct from the manufacturer, including: "Equator" appliances, ESS Energy "Smart Attic" Products, the "Solex" attic fan, Nature Mill Composters, "Eco Fuel Systems" products, "Multi Pure" water filters, "Green Glass" recycled tumblers, vases & flutes, "Eclipse" & "Voltaic" portable solar charger products, the "GSO" Global Sun Oven, and "Tight Watt" pool timers - please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to customercare@goodcommonsense.net or call (512) 524-0068 immediately. In the event that a customer "changes their mind," or their product is affected by a shipping related injury, or a product arrives in a defective state, or becomes defective within the product manufacturer's minimum warranty guarantees or within the period of an extended warranty purchase, or an order is shipped incorrectly -- customers will work directly with the manufacturer's policies to resolve. Special Returns Policy - Compostable Products Defective or melted compostables must be reported to GoodCommonSense within 5 business days of delivery. Returns are not accepted without prior approval from GoodCommonSense. All returned compostables merchandise is subject to a 25% restocking fee. All returns must be initiated within 10 days of delivery date. Customer is responsible for freight on all returned items. GoodCommonSense will serve as your Customer Support in any of these instances, making sure your needs are clearly defined and carried out to the best possible conclusion. We pride ourselves on treating our customers as we'd like to be treated. Please keep in mind, GoodCommonSense does not create the return / warranty policies for any of our manufacturer's products - and we will have to work with you and with the designated manufacturer to achieve the resolution you need. GoodCommonSense carefully researches and sources ALL of its catalog from the highest quality, most conscious manufacturers. It is our daily goal to provide excellent customer service and to make sure we earn your confidence and ultimately your repeat business. III. In matters of items shipped from our "trade show warehouse," including: smart cleaning products, mad mats rugs, sweep dreams brooms, recycled glass items, "smart stuff," solar sun ovens, recycled paper products, and select other internet-catalog items, we will absolutely honor your needs, please note the following: General Product Returns are eligible for a time period of 30 days from date of delivery. Non-Eligible Products for return, include: caulks, tapes, and items that are not in their original condition. We want you to be satisfied with the products you purchase from us, but we cannot make refunds for products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in their original and resalable condition. Customers are responsible for returning products in a safe, unbroken condition -- so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. Orders Shipped Incorrectly: first of all, come with our sincerest apologies. Eligible period of time to initiate a return is 3 business days from the date of delivery. Good Common Sense.Net will make arrangements to pay for the return shipping of the incorrect items. We will also ship a new order -- correctly, within five business days from notification, unless items are backordered. Damaged Products: are eligible for return up to 3 business days from delivery date. If an order has arrived damaged you should notify both GoodCommonSense and the carrier within 3 business days. All original packaging should be kept in case the carrier chooses to inspect the damaged goods and/or shipping materials. GoodCommonSense will gladly issue a credit to you pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned Good Common Sense will either issue a UPS call tag or provide a prepaid return address label or make other arrangements with you to cover return shipping costs on any items damaged in transit. Defective Products: are eligible for return up to 1 year from delivery date (unless otherwise noted). Depending on the original method of shipment GoodCommonSense will either issue a UPS Call Tag, send a prepaid return address label for return of the merchandise, or make other arrangements as the situation may dictate. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, GoodCommonSense reserves the right to refer you to the manufacturer for replacement of the failed product. IV. Restocking Fees - GoodCommonSense.net brings the lowest possible prices to all of our customers. As such, all returns have a minimum restocking fee of $8. In instances wherein a product return necessitates extra work, GoodCommonSense reserves the right to require a restocking fee of up to $25. PURCHASING POLICY We have no minimum orders or minimum quantities. We do offer substantial discounts on large orders (over $2500). All purchases are tax exempt, except for sales shipping to the state of Texas. All purchases ship for free according to the guidelines stated above. DAILY PHILOSOPHY Good Common Sense is dedicated to providing the services you need; order for order, dollar for dollar, everyday and all year long. We are a young company, putting ideals into action. We believe in Ecological Intelligence and THE GREATER GOOD. Let us tell you about why we are conducting business. Principles: More: Good Common Sense sells Resource Efficient Living Products of the highest value. Message: REACH OUT & TOUCH GCS Please feel free to recommend us. We'd like to meet all of your friends! We'd also love to hear your personal comments & questions. Please send us an email ANYTIME. Just click the "Email" link in the toolbar, or send your concerns to: "customercare(at)goodcommonsense.net" We'd also love to have you on our newsletter mailing list, The GOOD NEWS. Letters come out on the last day of each month, are usually brief, and contain facts about exciting progress & solutions in our world. We invite you to visit our "Newsletter" page and/or sign up via email. What a great way for us to keep in touch with you --- THE GOOD NEWS! BRIEFLY -- MORE "US" Good Common Sense.Net believes that "the good life" is predicated by 3 things: good work, good relationships, and "good fun." We are striving to help create a world where "sustainability" outpaces today's mindless consumerism. Meet our Team Members: We are very lucky to have -- Mark Alba, technical guru and generous soul -- www.fishtankdesign.com; Craig Chin, photographer and designer -- www.craigchin.com; Chris Dye, spiritual hedonist, handyman & comedian -- www.onionspecific.com; Madeline Klosterman, creativity consultant and marketing mind; Harold Lehman, artist -- www.sonicrabbit.com; Bernadette Donahue -- Manager, customer service & inventory manager bernadette@goodcommonsense.net; - and the thousands of exceptional people who everyday impress upon us the beauty of this life, Michael Pierce - warehouse manager extraordinaire; Chris Searles, operations -- chris@goodcommonsense.net; Sue Searles -- financial manager; Rob Seay -- development & visioning; Dr. Sarah Sirbasku, sounding board -- www.drsarahs.com; Austin, Tx -- land of the new consumerism. To contact any of us, please use the following email address: customercare@goodcommonsense.net. Good Common Sense.Net supports the work of a diverse range of environmental and community-oriented non-profit groups. At this time, we donate 2% of all after tax profits to our affiliate organizations. Please visit our "Non-Profits We Support" page to learn more. Thanks! |